Shopping Guide
Shopping at Word has never been easier with our online bookstore.
It has never been safer either, with our Secure Socket Layer (SSL) equipped
server.
The following guide has be provided to ensure that shopping at the Word
Bookstore is a simple and rewarding experience.
Making Your Selection
The Bookstore is divided into sections. These are:
- eBooks
- eAudio
- Books
- Academic
- Bibles
- Ministry
- Reference
- Music
- DVDs
- Gifts
- WORD4Kids
- Audio Books
- Software
Select the section you wish to browse and use the various sub-menus provided to
further define your search. Each section contains a search facility that
enables you to find specific items or item types from Word's extensive range of
Christian resources.
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Using the Search Facilities
There are two different ways of searching our site.
- Use the red Search box at the top of every page. This will search on the
Title, Author/Artist and Product Description, and will usually find what you
need. You can also type in an ISBN or UPC code.
Products are ranked according to their popularity and availability.
You will notice that when you move your mouse over the search box, a grey box
pops up below it. This allows you to search for a specific product code (as found
in our catalogues) or for a song title. It also allows you to filter your results
down to a single category, such as Books or Music, or to show only newly-released
items.
- Use our Advanced Search page. To get to this page, click on "Advanced Search Options"
at the bottom of the grey popup box described above, or click here
Tips on how to use this page are on the page itself, but basically it provides
you with tools to narrow down your search and find what you're looking for.
Your Shopping Trolley
Once you have found an item that you are interested in, you can
choose to review more details or place it in your shopping trolley. Your
shopping trolley is where you place items before preceding to the checkout. To
review the contents of your trolley, select the 'Shopping Trolley' option from
the menu at the top of each page.
You can change the quantity of an item contained in your trolley,
or delete it altogether, at any time. To order the items in your trolley select
the 'Checkout' button. Search again for other items by selecting one of the
search options.
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Direct Orders
You can directly order items from the shopping trolley page if
you know any one of the following for an item you wish to purchase:
Word Bookstore Product Catalogue No.
ISBN (books only)
UPC
SPCN (books only)
Simply enter the details in one of these fields and select the 'Update Order'
button.
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Shipping Rates
Word can deliver to you anywhere in the world. All freight
charges are in Australian dollars.
Word will only charge you once for delivery of your order.
Backorders of out of stock items on your order will not incur any further postage charges when supplied. Your order may be sent in separate packages if an item/s is out of stock in our central warehouse. No extra postage will be charged.
WORD's normal postage and handling charges (doesn't include free-freight offers):
Web Orders
|
In Australia:
|
|
Order Amount
|
Package & Handling
|
|
Single item
|
$4.99
|
|
$30.01 - $99.99
|
$9.99
|
|
Multiple items under $30.01
|
$6.99
|
|
|
In New Zealand:
|
All orders are GST FREE
Orders $0-$30 pay $12.99.
Orders $30-$60 pay $14.99.
Orders over $60 pay 25% of order value.
|
|
Other Overseas:
|
Add 40% to the value of your order (subject to variation - we will
contact you if there is any variation before despatch.)
Minimum freight $10.00
|
Mail, Email, Fax and Phone Orders
|
| In Australia: |
$0 - $29.99
|
$7.99
|
|
$30 - $59.99
|
$10.99
|
|
$60 and over
|
$12.99
|
| In New Zealand: |
$0-$29.99 |
$8.99 |
| $30-$59.99 |
$11.99 |
| $60 and over |
15% of order value |
| |
| |
Time To Delivery
(NEW)
Word Delivery Times:*
| Destination | Delivery Time |
| Sydney, Melbourne, Adelaide Metro | 1-3 days |
| Sydney, Melbourne, Adelaide Regional/Country | 3-5 days |
| Brisbane, Perth Metro | 2-4 days |
| Brisbane, Perth Regional/Country | 3-5 days |
| New Zealand | 6-14 days |
| Other Metro Areas | 3-6 days |
| Other Regional/Country Areas | 4-9 days |
*These times are experienced estimates and can be affected by delays by our couriers and other postal agents.
If we don't have something in stock we will order it from the most economical source and it will be
supplied to you as soon as we receive it.
Ordering Online
Placing an order with Word Bookstore electronically is a simple
and secure process. All personal and electronic information transferred is
encrypted to ensure that it cannot be read by a third party. Word uses Secure
Socket Layer (SSL) technology to protect the integrity of these information
transfers, making shopping with Word completely safe.
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Ordering by Facsimile, Telephone or Traditional Mail
If you prefer to send your order and payment details via
facsimile or traditional mail, you can do so using the
Printable Order
Form. For phone orders or other enquiries, call us on 03 9894 4900.
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If a selection is not in stock
If your selection is noted as special order available we will
advise you by email of the estimated delivery time.
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Lowest Price Guarantee
Word Bookstore Australia is renowned for having an excellent range of Christian
products all at the most competative prices. We are committed to providing you
with excellent value on all your Christians resource needs. If you do happen to
find a lower price in another current Australian catalogue, please let us know
when placing your order and we will be happy to match that price. Please bring
the catalogue with you if shopping in-store, or advise the catalogue and page
number if ordering by telephone, email or facsimile.
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