Shopping Guide

Shopping at Word has never been easier with our online bookstore. It has never been safer either, with our Secure Socket Layer (SSL) equipped server.

The following guide has be provided to ensure that shopping at the Word Bookstore is a simple and rewarding experience.

Making Your Selection
Ordering Online
Shipping Rates
Time to Delivery
Using the Search Facilities
Ordering by Facsimile, Telephone or Traditional Mail
Your Shopping Trolley
Direct Orders
If a selection is not in stock
Lowest Price Guarantee

Making Your Selection
The Bookstore is divided into sections. These are:
  • eBooks
  • eAudio
  • Books
  • Academic
  • Bibles
  • Ministry
  • Reference
  • Music
  • DVDs
  • Gifts
  • WORD4Kids
  • Audio Books
  • Software
Select the section you wish to browse and use the various sub-menus provided to further define your search. Each section contains a search facility that enables you to find specific items or item types from Word's extensive range of Christian resources.

Using the Search Facilities
There are two different ways of searching our site.
  1. Use the red Search box at the top of every page. This will search on the Title, Author/Artist and Product Description, and will usually find what you need. You can also type in an ISBN or UPC code. Products are ranked according to their popularity and availability. You will notice that when you move your mouse over the search box, a grey box pops up below it. This allows you to search for a specific product code (as found in our catalogues) or for a song title. It also allows you to filter your results down to a single category, such as Books or Music, or to show only newly-released items.
  2. Use our Advanced Search page. To get to this page, click on "Advanced Search Options" at the bottom of the grey popup box described above, or click here Tips on how to use this page are on the page itself, but basically it provides you with tools to narrow down your search and find what you're looking for.

Your Shopping Trolley
Once you have found an item that you are interested in, you can choose to review more details or place it in your shopping trolley. Your shopping trolley is where you place items before preceding to the checkout. To review the contents of your trolley, select the 'Shopping Trolley' option from the menu at the top of each page.
You can change the quantity of an item contained in your trolley, or delete it altogether, at any time. To order the items in your trolley select the 'Checkout' button. Search again for other items by selecting one of the search options.

Direct Orders
You can directly order items from the shopping trolley page if you know any one of the following for an item you wish to purchase:
Word Bookstore Product Catalogue No.
ISBN (books only)
SPCN (books only)
Simply enter the details in one of these fields and select the 'Update Order' button.

Shipping Rates
Word can deliver to you anywhere in the world. All freight charges are in Australian dollars.

Word will only charge you once for delivery of your order. Backorders of out of stock items on your order will not incur any further postage charges when supplied. Your order may be sent in separate packages if an item/s is out of stock in our central warehouse. No extra postage will be charged.

WORD's normal postage and handling charges (doesn't include free-freight offers):

Web Orders
In Australia:
Order Amount Package & Handling
Single item $4.99
$30.01 - $99.99 $9.99
Multiple items under $30.01 $6.99
In New Zealand: All orders are GST FREE
Orders $0-$30 pay $12.99.
Orders $30-$60 pay $14.99.
Orders over $60 pay 25% of order value.
Other Overseas: Add 40% to the value of your order (subject to variation - we will contact you if there is any variation before despatch.)
Minimum freight $10.00

Mail, Email, Fax and Phone Orders
In Australia: $0 - $29.99 $7.99
$30 - $59.99 $10.99
$60 and over $12.99
In New Zealand: $0-$29.99 $8.99
$30-$59.99 $11.99
$60 and over 15% of order value

Time To Delivery (NEW)
Word Delivery Times:*

DestinationDelivery Time
Sydney, Melbourne, Adelaide Metro1-3 days
Sydney, Melbourne, Adelaide Regional/Country3-5 days
Brisbane, Perth Metro2-4 days
Brisbane, Perth Regional/Country3-5 days
New Zealand6-14 days
Other Metro Areas3-6 days
Other Regional/Country Areas4-9 days

*These times are experienced estimates and can be affected by delays by our couriers and other postal agents.

If we don't have something in stock we will order it from the most economical source and it will be supplied to you as soon as we receive it.

Ordering Online
Placing an order with Word Bookstore electronically is a simple and secure process. All personal and electronic information transferred is encrypted to ensure that it cannot be read by a third party. Word uses Secure Socket Layer (SSL) technology to protect the integrity of these information transfers, making shopping with Word completely safe.

Ordering by Facsimile, Telephone or Traditional Mail
If you prefer to send your order and payment details via facsimile or traditional mail, you can do so using the Printable Order Form. For phone orders or other enquiries, call us on 03 9894 4900.

If a selection is not in stock
If your selection is noted as special order available we will advise you by email of the estimated delivery time.

Lowest Price Guarantee
Word Bookstore Australia is renowned for having an excellent range of Christian products all at the most competative prices. We are committed to providing you with excellent value on all your Christians resource needs. If you do happen to find a lower price in another current Australian catalogue, please let us know when placing your order and we will be happy to match that price. Please bring the catalogue with you if shopping in-store, or advise the catalogue and page number if ordering by telephone, email or facsimile.